Chapter 4 : Measuring The Success of Strategic Initiatives

From this chapter, i learn a lot of thing. For example, i can list and describes four types of effectiveness IT metrics. I also can explain customers metrics and their importance to an organization, compare efficiency IT metric and effectiveness IT metrics, i also can list and describes five common types of efficiency IT metrics.

Okay, here are common types of efficiency
*throughout
*transaction speed
*system availibility
*information accuary
*web traffic
*response time

Effectiveness IT metric
*usebility
*customers satisfaction
*conversation rates
*financial